Freedom Forever Reviews

Reviewers most often describe sales conversations as unclear, pushy, or inconsistent with what they say was promised. Complaints center on misleading expectations, contract confusion, and pressure during the signing process, though some customers report helpful and honest representatives.Solar.com's composite of published customer feedback, not a customer quote

Promised vs. delivered. Many reviewers report that the sales pitch did not match the final outcome, including claims that expectations were set one way and the company delivered something different. Representative review excerpt: "The sales team promised one thing, but the company delivered something entirely different--and claimed they were "fulfilling their promise," which is completely false."

Pressure and consent concerns. Some reviewers also describe high-pressure sales behavior and confusion about what was signed or agreed to during the sales process. Representative review excerpt: "My father doesn't even know what he signed on the guy's personal phone."

Helpful sales interactions. A smaller set of reviewers say representatives were professional, informative, and helpful in explaining options and next steps. Representative review excerpt: "Skylar offered great information and guided us into a solution based on our needs, not what he needed to sell us."

This is one of the weakest-rated areas in the review corpus. Reviewers frequently report confusion about pricing, financing terms, deposits, refunds, and incentive timing, with relatively few comments saying the process was explained clearly.Solar.com's composite of published customer feedback, not a customer quote

Unexpected cost changes. Many reviewers describe surprise charges, unclear financing terms, or payment expectations that they say changed after signing. Representative review excerpt: "We were told that it is simal to a lease but checking into it the payment goes up each year and its 25-year loan by the end of the 25..."

Concerns about what was signed. Some reviewers also report confusion about authorization and contract details, especially when they felt the terms were not fully understood at the outset. Representative review excerpt: "My father doesn't even know what he signed on the guy's personal phone."

Clear financing explanation. A small number of reviewers say financing details were explained clearly and that the financial side of the project felt manageable. Representative review excerpt: "He took the time to explain everything clearly—how the system works, what to expect with installation, and the financial side of things—without ever making it feel overwhelming."

Reviewers give mixed but mostly negative feedback on communication and project coordination. Some praise individual staff members for being responsive and helpful, but the larger pattern is missed callbacks, unclear ownership, and slow follow-through on open issues.Solar.com's composite of published customer feedback, not a customer quote

Slow follow-through. A common complaint is difficulty getting timely updates or a clear owner for project problems once issues arise. Representative review excerpt: "In my experience, Freedom Forever demonstrated a pattern of poor communication, missed expectations, and inadequate follow-through."

Hard to reach support. Reviewers also describe dropped calls, repeated outreach, and customer service that did not keep them informed as they tried to resolve a case. Representative review excerpt: "- Customer service repeatedly refuses to connect us to supervisors or provide last names (Jaycel said they are not allowed to do so or have a reference number of the..."

Responsive staff members. Some reviewers say specific team members were professional, knowledgeable, and helpful when answering questions or coordinating next steps. Representative review excerpt: "Vuckie kept answering my questions and making sure the registration was complete!"

Timeline reliability is a major pain point in the reviews. Many customers describe long delays in scheduling, permitting, inspection, and activation, while a smaller group says the company provided better status updates or moved things along efficiently.Solar.com's composite of published customer feedback, not a customer quote

Long waits for activation. Many reviewers report months-long waits between install and activation, often while they were still waiting on approvals or final steps. Representative review excerpt: "It's now been 10 months since install, and they only had a junior person out here once to look at it once who said everything was fine."

Inspection and no-show issues. Some reviews also mention inspection setbacks or crews not showing up when their presence was required. Representative review excerpt: "What makes this worse is that the Sacramento installation team was required to be present during the inspection -- and they did not show up."

Helpful delay explanations. A few reviewers say staff explained project delays clearly and helped them understand what was holding things up. Representative review excerpt: "Delores did a great job explaing the delays in completing my solar project."

Feedback on workmanship and site care is somewhat better than the company’s weakest categories, but still leans negative. Reviewers praise some crews for professionalism and cleanup, while complaints focus on roof damage, inspection failures, incorrect parts, and unfinished work.Solar.com's composite of published customer feedback, not a customer quote

Installation mistakes and damage. Negative reviews often describe workmanship problems such as wrong brackets, leaks, roof issues, or jobs that did not pass inspection. Representative review excerpt: "They installed the wrong bracket so my tiles are lifted and I had roof leak in 2 places."

Professional crews. Some reviewers describe the installation crews as professional, careful, and efficient during the on-site work. Representative review excerpt: "Jason and his crew were great and professional."

Cleanup and debris. A few customers say crews did a good job clearing debris and leaving the site in better shape after installation. Representative review excerpt: "When one team mate was finished or waiting for the next step to begin, these guys spent that time clearing the pieces of wire and construction debris, even tying them..."

Post-install feedback is mixed but weighted toward negative experiences. Some reviewers say support staff were helpful with questions or equipment issues, but many others report underperforming systems, unresolved service requests, or difficulty getting warranty help after turn-on.Solar.com's composite of published customer feedback, not a customer quote

Slow repair follow-up. Many reviews describe delays or lack of response when trying to get repairs or warranty support handled after installation. Representative review excerpt: "I sent the issues to them I June and they havent gotten back to me to repair."

Underperforming systems. Some reviewers report that the system did not produce as expected or left them still dealing with power or backup issues. Representative review excerpt: "The system finally got up and running, and it is not producing anywhere near the amount of energy it is supposed to."

Helpful support contacts. A number of reviewers say customer service was knowledgeable and helpful when they called with post-install questions or equipment issues. Representative review excerpt: "I called Freedom Forever because I was having issues with my inverter turning off every now and then , I was connected to Jacob who was very knowledgeable about the..."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.