Semper Solaris Reviews

Reviewers more often describe the sales process as clear, informative, and low-pressure, with consultants answering questions and walking customers through options. Complaints are still material, though, and focus on pressure to sign, proposals that did not match later experience, and expectations that were not fully explained up front.Solar.com's composite of published customer feedback, not a customer quote

Clear and low-pressure sales. Many reviewers say the sales conversation felt honest and helpful, with reps taking time to explain options and process details. Several note that they did not feel pushed into a purchase. Representative review excerpt: "Our consultant, Phil Valverde, exceeded expectations—he was professional, honest, and had a great personality throughout the entire process."

Helpful step-by-step guidance. Customers also describe being walked through the process in a way that made the proposal easier to understand. These reviews frame the early stage as responsive and informative. Representative review excerpt: "He walked me through every step of the process and was always (literally always!) available to chat with me throughout the solar installation process."

Pressure and expectation gaps. A smaller but meaningful set of reviewers report pressure tactics or information gaps around contract terms, permitting, or product expectations. These comments suggest the proposal stage was not always as clear as customers expected. Representative review excerpt: "Imagine the.worst-high pressure sales."

Price and financing reviews are mixed to negative overall. Some reviewers say pricing, estimates, and financing choices were explained clearly, but a substantial share describe surprise costs, refund or payment frustration, and rebate or incentive timing problems.Solar.com's composite of published customer feedback, not a customer quote

Unexpected charges and payment friction. Negative reviews commonly mention surprise costs, difficulty getting money back, or payment-related frustration. Some also report concerns tied to rebate timing or payment expectations not matching what they understood upfront. Representative review excerpt: "Imagine it's very difficult to get the money back and that meanwhile your method of payment.is charging 23.9% interest."

Clear financing explanations. Positive reviews say staff explained estimates and financing choices in a straightforward way. Some customers also felt the overall value was workable once the numbers were laid out. Representative review excerpt: "Phil did an outstanding job explaining our solar system options, walking us through estimates, and clearly outlining financing choices."

Helpful rate and rebate guidance. A number of reviewers describe receiving useful help with financing terms and rebate-related logistics. These customers present the process as manageable when the paperwork was handled well. Representative review excerpt: "They helped me get a super low financing rate financing and got me a massive rebate on my batteries."

Many reviewers praise responsive staff, clear updates, and strong follow-through when projects become complicated. At the same time, complaints are frequent enough to keep this area mixed, especially around slow callbacks, handoffs between staff, and difficulty getting post-sale answers.Solar.com's composite of published customer feedback, not a customer quote

Responsive project follow-through. Positive reviews often describe staff who stayed available, answered questions, and kept customers informed through the process. These comments emphasize ownership and consistent follow-up. Representative review excerpt: "He walked me through every step of the process and was always (literally always!) available to chat with me throughout the solar installation process."

Strong coordination on complicated jobs. Some reviewers say the company kept the project moving even when issues arose, with updates and escalation to the right person. This side of the feedback points to solid coordination once a problem was identified. Representative review excerpt: "If you want a company that will advocate for you, communicate honestly, and deliver even when the process gets complicated, I highly recommend Semper Solaris — and especially Jonathan Kibler"

Slow callbacks and support gaps. Negative reviews describe delayed responses, unanswered messages, and difficulty getting clear status updates. Several also mention that communication was better during sales than after the project was underway. Representative review excerpt: "NO one in customer support has given me any real answers -- someone named Miesha opened a case and gave me an update for 3 weeks in a row that..."

Timeline feedback leans negative because reviewers frequently mention delays, missed timing expectations, and slow movement through permits, inspections, or utility activation. Still, some customers say the process stayed on track or eventually moved forward with help from staff who kept checking in.Solar.com's composite of published customer feedback, not a customer quote

On-time or efficient projects. A portion of reviewers say the project moved efficiently and that the timeline matched what they were told. These comments tend to credit the company with keeping the process organized once work started. Representative review excerpt: "We faced zero delays, and the timeline provided was spot on."

Helpful progress through approvals. Other customers describe support with inspections, documentation, and utility or HOA steps that helped keep the job moving. Even when the process was still in progress, these reviews show staff trying to manage the next steps. Representative review excerpt: "They came out quickly to do the initial inspection required to complete the project workorder, then gave me all the support documentation for HOA approval."

Delays and activation problems. Complaints focus on projects taking far longer than expected, including delayed installations, wrong forms, and slow permission to operate. Reviewers also report frustration when promised dates slipped or activation remained unresolved. Representative review excerpt: "1 year to complete my solar installation - I had to work with SDGE and find out that semper submitted the wrong application more than once."

Workmanship is a relative strength in the review corpus, with many customers praising professional crews, efficient installs, and careful handling of roof or equipment work. Even so, some reviewers report property damage, uneven finish quality, or site-care issues that were not fully resolved.Solar.com's composite of published customer feedback, not a customer quote

Professional, efficient crews. Many reviewers describe the installation team as professional, efficient, and careful on site. These comments often pair good workmanship with a clean, organized job. Representative review excerpt: "The installation team was equally impressive—efficient, professional, and delivered excellent work."

High-quality finished work. Customers also say the solar and roofing work was completed with solid quality and attention to detail. Several note that the crew cleaned up well and kept the site presentable during the job. Representative review excerpt: "The solar/roofing job was completed with high quality and efficiency, and the team was dedicated to the project."

Damage and cleanup concerns. Negative reviews mention damaged property, roof or gutter issues, and incomplete site restoration. Some also say fixes were only partial or follow-up on damage was slow. Representative review excerpt: "I have not been contacted - this is par for the course and as I mentioned I am still waiting to resolve the damaged gutter issue and Gateway box replacement."

Post-install feedback is strongly positive overall, with many reviewers saying support helped restore system function, troubleshoot app or inverter issues, and handle warranty-related repairs. Complaints still appear, but they are a smaller share than the praise and typically focus on delayed service or systems that needed follow-up attention.Solar.com's composite of published customer feedback, not a customer quote

Helpful troubleshooting and repairs. Positive reviews describe prompt technical help, including support for app issues, inverter replacement, and service that restored full function. Customers often frame these interactions as efficient and knowledgeable. Representative review excerpt: "Daisy Trejo provide excellent and prompt service in assisting me with replacing a defective solar inverter which was under warranty, and also worked with Solar Edge to arrange for a..."

Good long-term service response. Some reviewers say even years after installation, the company still helped get a technician involved and move the repair forward. This suggests post-install support can remain active when a system issue comes up later. Representative review excerpt: "7 years after installing the solar unit it stopped working, but after one phone call they had a technician on the phone with me and then had a technician visit..."

Outages and slow service follow-up. Negative reviews mention systems not operating as expected, monitoring or app issues, and delays in getting service scheduled. These comments point to occasional problems with responsiveness after activation. Representative review excerpt: "No one from the company bothered to tell me about the solar edge app so one year we produced ZERO ELECTRICITY because the system was off and I had no..."

Products

Solar

Service area

California. Note: the install counts on this page cover California investor-owned-utility records only.